Building Customer Loyalty

This course teaches the skills needed by employees at all levels of a company to create loyalty, and to impact the company's profitability in a positive way. Topics in this course include: Creating Loyalty, Words, Actions, Leadership, Turnoffs, and Rebuilding. After completing this course, learners will be able to recognize the skills needed to build customer loyalty. Learners will also be able to recognize the importance of customer loyalty to them personally as well as to the company.